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Murali.Arun wrote: ↑Mon Jan 30, 2017 4:51 pm Question
"You recently ordered an item from the internet, but are not happy with the purchase. Write to the company. In your letter
* Describe what you purchased
* Explain why you are not happy with the purchase
* Tell them what you would like them to do about the situation

Dear Sir or Madam,
I am writing to express my dissatisfaction with a recent purchase of DVDs from your online store. My invoice number is AM72345.

I ordered a yoga training DVD pack. Yesterday (01/29/2017), it was delivered. I was surprised when I opened the package. The ordered item should have included 4 DVDs and an instruction manual. Instead, it only had 3 DVDs and no instruction manual. I double-checked the package to confirm this. In addition to the missing DVD, the included 3 DVDs seem to be used. I noticed multiple scratches on one of them. I guess one of your customers returned the item and the same was delivered to me without even being checked by the delivery department.

I am extremely frustrated with the careless delivery. I was also shocked, since I have never experienced this type of poor service as I am a patron of your store. Now, I would like to get either a replacement box set, or full refund for the ordered item. I have read the policy for replacements and refunds, and I strongly believe I am eligible for that.

Should you have any questions please contact me through email on murali@abc.com

I look forward your swift response to this issue.

Yours faithfully,
A.Murali.